Your Right To Privacy
Howzat Travel is committed to protecting your privacy and security. We will only use the information we collect about you with your consent to process your booking and to tell you about our services. The security of your personal information is of paramount importance to us.
Why We Need To Collect Information From You
Howzat Travel collects data from you in two ways:
- When you have registered your details with us via our ‘Register’ form on our website, or you have called us informing us of your contact details, explicitly asking us to communicate future information about Howzat Travel services to you by email.
- When booking your holiday from Howzat Travel, we need to know your name, email address, delivery address, telephone details, plus personal information such as passport details, emergency contact information, medical/dietary requirements and any other information required to fulfil your booking or travel arrangements. This information allows us to process and fulfil your booking and provide your travel arrangements. We will also ask you at time of placing your booking if you would like to receive future communications about Howzat Travel services. You have the option to request that we do not contact you for any other reason unless it is connected with the holiday you have booked. Booking-related personal data will be securely stored for a period of approximately three years after the date of travel, or as required by law, for the purposes of potential insurance claims which can arise during this period. Your data will not be used for any other purpose.
Who Else Will We Tell About You?
We will never disclose personal information about you to any third party other than to process your booking, or travel arrangements without first receiving your permission or unless we are under a legal obligation to do so.
Please note: as part of recently implemented security measures, if your flight passes through UK, US or Australian airspace, your carrying airline is now required by law to pass their passenger lists to the relevant government agency prior to your arrival in that country. By booking a flight to or passing through any of these territories, you are consenting to allow your data to be passed by the airline to these agencies prior to your arrival.
We may provide aggregate statistics about our customers, sales, traffic patterns and related tour and website information to our third-party partners, but these statistics will not contain any information about you from which you could be identified.
Howzat Travel has only ever obtained personal information through explicit registrations and customer bookings. We will continue to only collect information these ways.
By registering your details with Howzat Travel, you consent to us contacting you by email with occasional marketing communications.
By booking a holiday with Howzat Travel, you consent to the collection and use of the information you provide for the purposes of processing and fulfilling your booking, or travel arrangements. We will also ask you if you would like to receive future communications about Howzat Travel’s services, which you have the right to decline.
Your Right To Be Forgotten
If you ever decide that you would like to stop receiving communications from us, you can opt out at any time – simply contact us via the details below.
For registrations, your data will be deleted immediately upon receiving your request.
For previous customers, your data will be removed from mailing lists, but booking-related personal data will be securely stored for a period of approximately three years after the date of travel, or as required by law, for the purposes of potential insurance claims which can arise during this period, or as required by law. Your data will not be used for any other purpose and we will not communicate with you unless it is for the legal purposes.
We’re committed to protecting your privacy. We always have been and always will be. We use the information we collect only for the purposes for which you have consented. We have never passed on – and will never pass on – your personal information to others without your permission or legal obligation.
Feedback, Comments and Suggestions
You can always contact Howzat Travel if you have any concerns or queries about the data we hold for you, and how we use it. We welcome your questions and comments about privacy, as well as any other aspect of our service.
Contact us by email at [email protected] or call us on 01664 820468.
Our postal address is:
Howzat Travel Limited
Friars Well Estate
North Drive, Wartnaby
If you believe we are mishandling your data, you have a right to make a data protection complaint to the Information Commissioner’s Office (ICO) in the UK (https://ico.org.uk/).